Shipments

What modes of delivery are available for international orders?

Registered Airmail by Singapore Post Office: these services provide a tracking number so that customers are able to keep track order status from local post office. It usually takes 4-14 working days from Singapore to most of the overseas countries.

Express Courier: For urgent deliveries, we can help to arrange express courier like DHL. It usually takes 1-3 working days for international shipping. Please contact us BEFORE placing order if you wish to use this method. We will help to figure out the fee and make a special payment link for you. The fee for courier service usually starts from USD$60 onwards.

How To Track Order

You may track your item from post Office of your country, for example: If you are in the United States, you can track your item on USPS website, but we recommend you track the order on our website, the tracking information is very detailed and timely.

What if I don’t receive my order within the given estimated time frame?

Singapore Post Office gives the estimated time frame under normal circumstance. However, It may takes longer if packages random check by custom. It may also take longer delivery time under severe weather condition and year-end holiday season.

For orders using Registered Airmail Service, it can be tracked from Singapore Post Website or your local website. For example, US customer can track your order from USPS website using the tracking number provided.

Can I send the order as gift directly to my friend?

Of course you can. Just simply put your desired contact person, contact number and address in the SHIPPING ADDRESS and we will ship your order directly to your friend. If you want us to leave a small note inside the order, drop us a message and we will arrange for you.